Security of Funds
Misano Payments takes the security of your funds very seriously. For this reason, The Currency Cloud has been selected as its FCA authorised payments provider. All client account opening (“onboarding”), payments, conversions and client account facilities are provided by The Currency Cloud.
The Currency Cloud Limited is registered in England no 06323311 and is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, for the issuing of electronic money and for providing payment services (FRN: 900199).
You can check The Currency Cloud on the FCA register here and entering their Firm Reference Number (FRN) 900199, clicking “firms” and then “search”. The Currency Cloud has held its status as an Authorised Electronic Money (e-money) Institution since June 2018.
Misano Payments Ltd acts as the retail interface of Currencycloud's and this enables us to provide competitive exchange rates. This beneficial rate access is made available to Misano Payments and its clients. No money transferred comes under the control of Misano Payments Ltd at any time.
To find out more information about The Currency Cloud, it’s leadership team, history and clients please click here.
We work with FCA regulated partners.
The FCA requires standards to be met across three areas. The Currency Cloud exceeds in all of these areas as outlined below:
Capital Adequacy
The levels of capital requirements are based on The Currency Cloud’s level of activity. The Currency Cloud will have their capital adequacy reviewed by the FCA on an annual basis.
Client Protection
Funds are safeguarded by our FCA-regulated e-money partners at a credit institution.
Internal Risk Management
The Currency Cloud has strict governance and operational processes in place to scrutinise the accuracy of each of their transactions, with appropriate involvement from their Directors. Compliance with their governance and processes is regularly audited by the FCA for the enhanced protection of our clients.
Safeguarding of Funds
When funds are posted to your account, e-money is issued in exchange for these funds, by an Electronic Money Institution who we work with, called Currencycloud. In line with regulatory requirements, Currencycloud safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable bank, and most importantly, is protected for you in the event of Currencycloud’s, or Misano Payments’, insolvency. Currencycloud stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.
Privacy Policy
The policy: This privacy policy notice is served by Misano Payments Limited, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX under the website; www.misanopayments.com. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.
Policy key definitions:
“I”, “our”, “us”, or “we” refer to the business, Misano Payments Limited.
“you”, “the user” refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner’s Office.
Cookies mean small files stored on a user’s computer or device.
Key principles of GDPR:
Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
We are registered with the ICO under the Data Protection Register; our registration number is ZB895697.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Internet cookies
We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.
Some cookies are required to enjoy and use the full functionality of this website.
We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
Data security & protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement and sensitive data is retained for a maximum of five years from receivership.
Fair & Transparent Privacy Explained
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Testimonials
All testimonials, reviews, opinions or case studies presented on our website may not be indicative of all customers. Results may vary and customers agree to proceed at their own risk.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time.